FAQs

Common questions

• Who are PayByMobile?
  PayByMobile processes payments in partnership with mobile operators allowing you to easily pay for digital services by adding the charges to your mobile phone bill. We work with a number of merchants bringing our customers a variety of services here.
• How does PayByMobile work?
  PayByMobile allows you to easily pay for digital services by adding the charges to your mobile phone bill. We work with mobile operators around the globe that offer Direct Carrier Billing (DCB) as a frictionless and universal payment option to their customers.
• What is Direct Carrier Billing?
  Direct Carrier Billing (DCB) is an online payment solution which allows users to buy digital goods and services with the charges placed on their monthly mobile phone bill or taken from their prepaid balance. No payment credentials are required, which makes it simple, safe and secure.
• How do I cancel my subscription?
  To end any current subscriptions, you can do so here.
  
  You can also unsubscribe by sending us a text message. Please see below:
  
  

  • To stop Bounce Games send: stop bmgames to 60762
  • To stop XFitness send: stop bmfitness to 60762
  • To stop Love Food send: stop bmfood to 60762
  • To stop Wrestle Club send:
    • Three network users: stop wwe to 65909
    • All other networks: stop bmwwe to 60762
  • To stop Demon Games send: stop demon to 65101
  • To stop Footbox.tv send:
    • Three network users: stop footbox to 65404
    • All other networks: stop footbox to 65101
  • To stop 3Pointer.tv send:
    • EE network users: stop 3PTV to 65049
    • All other networks: stop 3pointer to 65808
  • To stop Lean Gains send: stop leangains to 60762

  
  All text messages will be charged at your standard message rate.
  
  You will receive a text message confirming that you have unsubscribed.
  
  You can also contact our friendly Customer Care team on:

  • EE network users: 0330 122 4968
  • All other networks: 0333 212 4617
• I’m subscribed but I can’t access my service?
  You can access your subscription by visiting one of the following URLs:

  • 3Pointer.tv:
    • Users on EE network - app.gb-ee.3pointer.tv
    • All other networks - app.gb.3pointer.tv
  • Bounce Games - games.bounce.mobi
  • XFitness - fitness.bounce.mobi
  • Love Food - food.mpay.uk
  • Lean Gains - leangainsp.mpay.uk
  • Wrestle Club:
    • Users on Three network - app.gb.wweclub.net
    • All other networks - wwe.mpay.uk
  • Demon Games - app.demongames.net
  • Footbox.tv - app.footbox.tv